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Client Services Manager NSW (Oatlands and Glenhaven)

  • Glenhaven, NSW, Australia, 2156
  • Full Time

Client Service Manager

  • Permanent Full time  
  • Working at Arcare Oatlands and Glenhaven Residences 
  • Highly regarded 5 Star Aged Care provider

Arcare is a proudly family-owned aged care business that now has 45 residences throughout Victoria, Queensland and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between clients, employees, volunteers and family members are valued.  This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally.

About the Role
Arcare is looking for a Client Service Manager to liaise with potential clients and families, attending to enquiries, conducting tours, explaining the costs associated with entry to aged care and generally ensuring clients enjoy a welcoming experience and a comfortable transition in to the residence. In addition, the Client Service Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Regional Client Service Manager. 

Skills and Experience

  • Proven experience in Aged Care Sales (and/or) Customer Service position
  • Previous Business Development experience (desirable)
  • Ability to relate to the ageing clients and families at a stressful time
  • Demonstrate a genuine caring attitude towards clients and families
  • Must be solution focused
  • Ability to build effective relationships with relevant key referral agencies such as hospitals and placement agencies
  • Current Police Clearance and Statutory Declaration
  • Current Drivers Licence

Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities


  • Supportive, friendly, and caring organisation
  • Family-owned business
  • Training plan & educational opportunities
  • Senses Framework to ensure staff are supported in personally meaningful goals    



If you believe you have the skills, values and expertise to deliver the role of Client Service Manager please follow the ‘Apply Now’ link below and apply for this exciting opportunity

All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia

Please note: As a registered NDIS provider Arcare require all workers to undergo an NDIS worker screening Check. NDIS clearance is valid across Australia for 5 years from the date of notice.

All successful applicants will be required to have an influenza vaccination & THREEE Covid vaccinations, as an inherent requirement of the role. Arcare is a smoke free site & an equal opportunity employer.

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