For this week’s series for #PeopleofArcare we introduce Rose Pallos, Laundry Supervisor at Arcare Warriewood. She has worked at the Arcare Warriewood residence since it’s opening over three years ago. During her interview she gives great advice for someone looking to work in Aged Care.

What do you enjoy about your role?

I really enjoy helping the residents, having the opportunity to onboard and train new team members, and having the responsibility for the smooth running of the Laundry Department at the residence.

How does this company differ from others you’ve worked for?

Arcare provides top care for not only the residents but also for team members.

What do you love about Arcare and working in Aged Care?

Management at Arcare Warriewood is very supportive and nurturing. There is lots of room for growth and development both within the role you are in, through added responsibilities, as well as throughout the facility. I like working in Aged Care because I like to spend time with the residents and helping them be comfortable during their time at Arcare.

What are your favourite stories of working at your residence / with your team / with a client?

In my role I get to spend time with the residents firsthand. One resident is very particular about her belongings, and she takes particular care of her things. She is always very grateful when I can offer her the personalized service of bringing her things up into her room. I get to sit and talk to her for a while, and it really makes her happy.

What tips or advice would you give to someone looking to work in Aged Care?

You need to have an abundance of patience every day
Always be prepared to provide top care and respect to not only the residents but also to your colleagues.
You need to be prepared to work closely with management to offer the best care for the residents
Residents come first. Every time! 

What are your hobbies? What do you enjoy doing outside of work?

I like to go walking and Swimming in the ocean as well as reading.

What is your special talent that you enjoy doing outside of work? How did you learn this talent?

I am a very good cook. I have been learning since a young age traditional Hungarian cooking from my mum.

Can you share one fun fact about yourself? It could be an interesting experience that you had, a quirky talent or your favourite recipe.

Hungarian Goulash is my favourite to make in winter.