Client Service Manager - Gold Coast Region

• Opportunity to make a difference to the lives of Elderly People, and welcome them into our homes
• Generous renumeration package, and fantastic team culture
• Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance
• Full-time permanent position, based between our Gold Coast Residences ( Pimpama, St James, and Helensvale)

About Arcare

As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions together with the accountability for achieving maximum occupancy and refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the State Manager – Client Services in the development of operational initiatives.

Your primary functions will include:  

• Conduct residential tours as required
• Be required from time to time to have a primary location/focus dependent upon market forces.
• Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997
• Negotiate with families to achieve favorable financial outcomes for Arcare
• Prepare Resident Agreements prior to admission
• Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.
• Build effective and sustainable relationships with hospitals, social workers, and placement agencies
• Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centered model of care and Senses-framework
• Engage with the local community by way of presentations to local organizations such as retirement villages, RSL and senior citizens clubs etc.
• Follow up all enquiries to ensure satisfactory outcomes for all stakeholders
• Updating of Salesforce CRM database
• Timely and accurately reporting of activities and initiatives to the State Client Services Manager
• Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving          

Staff Benefits

• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• ​​​​​​​Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

Skills & Experience

• Warm and friendly communication skills with the ability to manage various stakeholders
• Demonstrated experience in a similar role as a Sales (and/or) Customer Service position
• Previous experience within Aged Care Industry (Highly desirable)
• Current NDIS Clearance and Statutory Declaration that does not preclude working in Aged Care
• A broad understanding of issues experienced by the elder community
• The ability to work independently with minimum supervision
• Sound organization and computer skills

Ready to Apply

Our people and culture set us apart and our ongoing focus of working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.