About Arcare

As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

Benefits

• Above Award Rates
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Allowances: Uniform, meals, shift and public holidays
• ​​​​​​​Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.

You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the Residence. You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team. 

Your key responsibilities will be:

• Greeting and Welcoming: Welcoming residents, visitors and families with a friendly and warm demeanour, creating a positive and inviting atmosphere.
• Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
• Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.

Skills & Experience

• Ability to manage rostering and team member allocations.
• Experience using employee scheduling software such as Humanforce or Time Target.
• Adaptable, passionate and willing to learn.
• Collaborative and skilled at teamwork.
• Friendly and effective communication abilities.

Ready to Apply

Our people and culture set us apart and our ongoing focus on working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain one). Arcare values diversity within our workforce and is an equal-opportunity employer.