Why join Arcare

• Above Award Rates
• Job stability with meaningful and deeply rewarding work
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Reward & Recognition programs
• Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.

You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the Residence. You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team. 

Your key responsibilities will be:

• Greeting and Welcoming: Welcoming residents, visitors and families with a friendly and warm demeanour, creating a positive and inviting atmosphere.
• Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
• Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.

Skills & Experience

• Ability to manage rostering and team member allocations.
• Experience using employee scheduling software such as Humanforce or Time Target.
• Adaptable, passionate and willing to learn.
• Collaborative and skilled at teamwork.
• Friendly and effective communication abilities.

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.