Chief Information Officer (CIO)

Full‑time | Head Office (or as negotiated)

About the Role

Reporting directly to the CEO, the Chief Information Officer (CIO) provides strategic leadership for Arcare’s information technology function, ensuring technology is a trusted enabler of high‑quality care, operational excellence, and sustainable growth.

This role is responsible for setting and executing Arcare’s IT strategy across infrastructure, cloud, business systems, cyber security, data and governance, while leading a high‑performing IT team and partnering closely with the Executive to deliver measurable business outcomes.

About Arcare

At Arcare, we believe exceptional care is founded on strong relationships. Our Relationship First Approach philosophy prioritises connection, respect, and partnership with residents, families, and team members. Technology plays a critical role in enabling these relationships, and the CIO is expected to lead in a way that reflects and reinforces Arcare’s values in every interaction.

Key Responsibilities

Strategic Leadership

• Set and deliver the organization's IT strategy, aligned to business objectives and long‑term growth
• Translate business needs into scalable, secure and efficient technology solutions
• Stay ahead of industry and technology trends, particularly within aged care and regulated environments

Technology & Operations

• Ensure stability, performance and availability of all core systems, networks and end‑user technology
• Oversee IT project delivery to agreed scope, timelines and budgets
• Champion data integrity, system governance and continuous improvement

Risk, Security & Governance

• Lead cyber security, disaster recovery and business continuity planning
• Proactively identify and mitigate IT and third‑party risks, including SaaS providers
• Establish and maintain strong IT governance frameworks, policies and controls

People Leadership

• Lead, coach and develop the IT team
• Foster a customer‑first, values‑aligned culture across the IT function
• Ensure the department has the skills and capability required to support the organisation now and into the future

Financial Management

• Develop and manage IT operational and capital budgets
• Drive cost efficiency and value for money without compromising performance or security
• Design scalable IT operating models that support growth without proportional cost increases

About You

You are a senior technology leader who combines strategic thinking with pragmatic execution. You are comfortable operating at Executive level, influencing decision‑making, and balancing innovation with risk management in a complex, highly regulated environment.

You will bring:

• Proven experience leading an IT function at a senior level (CIO, Head of IT or equivalent)
• Strong capability in IT strategy, cyber security, cloud and business systems
• Experience working closely with CEOs and Executive teams
• A leadership style grounded in collaboration, accountability and service
• Strong communication skills and the ability to translate technical concepts into business language

Experience in aged care, health, or similarly regulated sectors will be highly regarded.

Qualifications & Requirements

• Tertiary qualifications in Information Systems or a related field (or equivalent experience)
• Minimum 5 years’ experience in senior IT leadership
• Current NDIS Worker Screening Check (or ability to obtain)
• Commitment to working safely and in alignment with Arcare’s values

Why Join Arcare?

• Opportunity to shape technology strategy at Executive level
• Purpose‑driven organization making a meaningful difference to people’s lives
• Values‑led culture focused on relationships, respect and partnership
• Competitive executive remuneration package