Client Services Manager/Business Development

Locations: Arcare Portarlington & Point Lonsdale

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple- building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Benefits

• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• ​​​​​​​Paid Training and Development days
• Employee Assistance Program

About the Role

The Client Service Manager/ Business Development is responsible for the provision of the effective execution of appropriate sale and admission functions, in addition to promoting the Arcare brand and build/strengthen relationships with key referrers on the Bellarine Peninsula/Geelong. The Client Service Manager/ Business Development is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Victorian State Manager – Client Services in the development of operational initiatives.

Role Objectives:

• Effective execution of appropriate sale and admission functions
• Achieve maximum occupancy and RAD sales
• Improve Arcare’s market position and achieve financial growth across the Bellarine Peninsula/Geelong region
• Support and assist the Victorian State Manager – Client Services in the development of operational initiatives
• Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centred model of care and Senses-framework

Your Primary Functions will include: 

• Conduct residential tours as required
• Be required from time to time to have a primary location/focus dependent upon market forces
• Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997
• Negotiate with families to achieve favourable financial outcomes for Arcare
• Prepare Resident Agreements prior to admission
• Ensure that all data is kept current and up-to-date on the CRM system
• Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.
• Timely and accurately reporting of activities and initiatives to the Victorian State Manager - Client Services
• Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving        
• Research and build effective and sustainable relationships with hospitals, social workers and placement agencies
• Engage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etc
• Organise and host functions to promote Point Lonsdale and/or Portarlington

Skills & Experience Required

• • Proven experience in a Sales (and/or) Customer Service position
  • Demonstrated experience in business development
  • Current NDIS Clearance (or willing to obtain)
  • A broad understanding of issues experienced by the elder community
  • Well-developed interpersonal and communications skills
  • The ability to work independently 

Ready to Apply

It really is our people and culture that set us apart, with our ongoing focus of working together as one team.   If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.