Are you passionate about helping people and delivering exceptional customer service? Join the Arcare Relationship Centre and become the first point of contact for those seeking information and support about aged care.

We're looking for a consultant to join our close-knit team. We offer full-time or part-time opportunities (Monday to Friday), with part-time hours able to be worked across five weekdays. Following your initial training period, you'll also have the flexibility to work in a hybrid environment.

About the Role

• Respond to inbound phone and website enquiries from prospective residents and their families.
• Provide a warm, professional and empathetic customer experience.
• Guide callers through the enquiry process
• Support the Sales and Marketing teams with administrative tasks.
• Maintain accurate customer records in our CRM.
• Work collaboratively within a small, supportive team to achieve the best outcomes for our customers.

About You

You bring:

• A genuine passion for helping people.
• Excellent communication and relationship-building skills.
• Strong administration and computer skills.
• Great organisation and attention to detail.
• A positive, collaborative approach and willingness to learn.
• Experience in customer service, contact centres, hospitality, healthcare or sales will be highly regarded.

Why Join Team Arcare?

• Flexible Work Options- Full-time or part-time opportunities, Monday to Friday.
• Hybrid Working- Complete your first month of paid training in our office before transitioning to a hybrid work arrangement.
• Small Team Environment- Be part of a close-knit team where everyone knows each other and your contribution is genuinely valued.
• Quality Conversations- Focus on helping people rather than chasing high-volume call targets or traditional contact centre KPIs.
• Professional Development- Receive ongoing coaching, support and opportunities to grow your career.
• Purpose-Driven Work- Help families navigate one of life's most important decisions.