Consumer Engagement Advisor

• Part-time Position- 3 days per week
• Onsite- Location Flexible 

About Arcare

As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

Benefits

• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• ​​​​​​​Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About the Role

The Consumer Engagement Advisor works across the whole organisation, driving, coordinating and leading continuous quality improvements based on consumer feedback . This role will facilitate positive consumer engagement across the organisation, and provides high level advice to the Executive Team and would be directly reporting to the CEO. We are seeking a professional with an ability to support and promote the development of consumer engagement across the organisation, influencing and negotiating changes, practices and services to improve quality and the consumer experience.

The Consumer Engagement Advisor,  is responsible for reviewing and monitoring  consumer feedback function and processes  (clinical/non-clinical) across Arcare Pty Ltd (Residential Aged Care & Home Care Services).

Skills and Experience

• Proven ability to develop positive relationships to influence and negotiate change;
• Strong clinical understanding and qualification;
• Strong knowledge of Aged Care Act, Standards, Guidelines and Regulations
• Pragmatic and logical in approach;
• Well-developed communication and interpersonal skills;
• Proven decision maker;
• Strong work ethic;
• Must be results driven and focused
• Advanced writing skills
• Ability to liaise with Government departments and their representatives
• Previous Aged Care quality systems experience
• Current Driver’s License 
• Experience in consumer engagement related activities
• Be willing to obtain a National Disability Insurance Scheme (NDIS) check clearance
• Current Drivers License

Ready to Apply

It really is our people and culture that set us apart, with our ongoing focus of working together as one team.   If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.