Receptionist/Roster Coordinator - Arcare Hove 

• Arcare Hove is a 121-bed residence, offering a unique opportunity for a Receptionist to be the first point of contact for residents, families, and visitors. Play a key role in supporting daily operations, coordinating communications, and contributing to exceptional service delivery within our South Australian residence.
• Expected opening July 2026
• Opportunities for Professional Development and Career Progression, Arcare’s proven track record of developing Senior Leaders.
• Promotes and Supports a Healthy Work-Life Balance

About Arcare

As one of Australia’s leading aged care providers, Arcare proudly supports communities through more than 50 residences across QLD, NSW, and VIC, with exciting growth ahead, including the opening of our first South Australian residence by mid-July 2026.

Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

Benefits

• Above Award Rates
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Allowances: Uniform, meals, shift and public holidays
• ​​​​​​​Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.

You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the Residence. You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team. 

Your key responsibilities will be:

• Greeting and Welcoming: Welcoming residents, visitors and families with a friendly and warm demeanour, creating a positive and inviting atmosphere.
• Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents. This involves coordinating the availability of different staff members, taking into account their qualifications, preferences, and contractual obligations.
• Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.
• Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
• Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.

Skills & Experience

• A qualification in Business Administration would be highly regarded.
• Ability to manage rostering and team member allocations.
• Experience using employee scheduling software such as Humanforce or Time Target.
• Adaptable, passionate and willing to learn.
• Collaborative and skilled at teamwork.
• Friendly and effective communication abilities.

Ready to Apply

Our people and culture set us apart, and our ongoing focus on working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain one). Arcare values diversity within our workforce and is an equal-opportunity employer.